How to avoid negative feedback on eBay

If you are a regular eBay user then I am sure you will have seen someone with a negative feedback comment in their profile. Negative feedback is usually posted when a buyer and seller have a difference in opinion about a certain product, or one of the parties fails to fulfil their part of the transaction.

If you are a seller on eBay, your feedback profile is the most important part of your business. One negative comment from an unscrupulous buyer could damage your reputation and more importantly damage your sales and profits! As a seller on eBay you want to avoid getting negative feedback comments at all costs, let me show you how to do this.

To begin with ALWAYS make sure you are polite to your customers, I shouldn't need to write this because all good sellers know that it is vital to be polite with your buyers. If you are polite with them in all correspondence then you should be able to work out any problems that you are having. No matter how rude the buyer is when corresponding with you, always keep a cool head and reply to them with a courteous email. If the buyer is a reasonable person then you will be able to resolve your differences without risking a negative feedback.

What if that doesn't work I hear you cry! Well don't worry, even if the buyer leaves you a negative comment after your polite emails there is still a way to get the feedback withdrawn. I'm sure you will have heard of the term "Mutual Feedback Withdrawal". This is where both parties (the buyer and seller) agree that the feedback comment is no longer justified and decide to remove the comments. You can apply for a negative feedback withdrawal via an on-line form on the eBay website, once you have submitted the form the other party must accept the request within 30 days, if they accept the request then your feedback will be removed, it will still be displayed to the public but the negative score will have been removed from your profile.
Before requesting a mutual feedback withdrawal you should contact the other party again via email and tell them (politely of course!) that you would like the matter to be resolved. Discuss the problem with them and try to find some level ground, do your best to solve the problem for them, you could even offer them a full refund or ask them to return the item to you if they are not happy with it. Once you have resolved the dispute ask them if they would be willing to withdraw the negative feedback, when they reply simply fill out the on-line form on eBay and as long as they accept the request your feedback will be removed.

If your trading partner rejects your polite emails and your mutual withdrawal request then unfortunately you are stuck with the feedback. However there is still time for some damage limitation! You can respond to all feedback comments that you have left and received via the eBay feedback forum. You can find this part of eBay by going to your feedback profile, then look at the top of the page and you will see some links that say - Home > Community > Feedback Forum > Member Profile. Click on the link that says "Feedback Forum", you will then see links to the pages you are looking for. Click on the link that says "Reply to feedback received" and you will be able to reply to your negative feedback comment. You should then leave a brief (polite!) reply stating the problem you had with the other party.
Although replying to your comment wont remove it, it will show other potential buyers that you tried to resolve the situation and that you do care about your customers and your feedback profile.

One thing I haven't mentioned throughout this article is responding to the negative comment with a negative comment of your own. No matter how tempting it may seem DON`T DO IT! Immediately sending a negative comment to the other party involved will more than likely make the situation worse and will harm your chances of resolving the dispute successfully. The only time I would leave a negative comment for the other party is AFTER you have followed the instructions in this article!